Our Mission Statement is to provide customer-focused, corporate level IT services to small and medium size business at affordable prices, and to maintain steady growth by nurturing long term business relationships. Here are just some of the key benefits of out-sourcing your IT StokeIT

Total Support > We can provide total support for your entire network, including unlimited on-site support and unlimited remote support, with no hidden extra costs.

Guaranteed 4 hour response on site > Our standard support contracts come with a guaranteed 4 hour response time. This is backed up by a support contract with a Service Level Agreement. In most cases, we solve problems far quicker than that.

Huge Cost savings > In depth IT skills are expensive and few small or medium size companies can afford a full time in-house IT department. You can dramatically reduce your costs by letting StokeIT become your IT department. Because you only use us when you need us, you get the best value from a diverse range of skills, without the overheads

Diverse Skills > Few in-house IT teams can provide the depth of skills you can get by out-sourcing to StokeIT. We have access to resources far greater than most in-house teams.

Pro-active support > We take the time to improve the health of your network before it goes wrong. This approach results in less downtime for you, and less support issues, so everyone's happy. We aim to invest in long term business relationships that are built on trust.

Faster Reaction, Faster resolution > We have sophisticated Helpdesk systems that are monitored constantly during business hours, enabling us to react with speed and efficiency to all support requests. As well as priority telephone lines and email support, we also provide on-line Helpdesk access, so you can log new support requests directly into our system, and view the status of current requests.

Free network audit > All StokeIT support contracts include free on-going network audits, and a free network health check.

No long contract tie-in > You can cancel your contract at any time by giving one month's notice, with nothing further to pay. That's how confident we are of our service. Our experience shows that when new customers come to us, they stay with us. Unlike many IT service companies, we have no need to tie you in to tie you into long contracts or try to get you to buy pre-paid time.

Quality Engineers & Jargon-free communication > We only use only the best engineers, with years of experience and industry standard qualifications. They are able to resolve your problems with speed and accuracy. Our engineers are also chosen for their customer-facing abilities - they can explain your IT to you in ways that you can understand, so you can make informed decisions.

Customer focused services > Unlike more traditional engineering companies, we are focused purely on the service we provide to you. The people we work with and the systems we use are all geared to this aim. We are not pre-occupied by hardware sales, although we are happy to provide this service and many more for our customers.

Free your time > If you let us do what we're good at - running your IT - you and your staff can concentrate on what you're good at - running your business.

Availability > StokeIT always have engineers available for remote support and we have engineers standing by to go on site whenever need them. Our state-of-the-art Helpdesk systems ensure that nothing gets left out.

A Total IT Solution for small and medium size business > StokeIT offers a complete range of IT solutions for small and medium size business. As well as maintenance & support, we offer services such as new office setups & office moves, network upgrades, disaster recovery planning, security audits, and software & hardware procurement. You can have one supplier for all your IT needs!