Your own dedicated IT Helpdesk > You can log faults or questions by any one of the methods below. Once a job is booked into our Helpdesk system, by any of these methods, it gets assigned to the most appropriate engineer, and we'll get to work on it right away. There is no limit to the number of support calls you can log with us. It's all included in the price.

You'll also get regular reports from our Helpdesk so you can see exactly how we are working for you, and we can highlight areas for improvement.

Priority local rate telephone line > We have 0845 telephone lines that get you straight through to engineers in the support team - no waiting in automated call centre queues.

Priority email address > Our Support mailbox is monitored constantly by support engineers during business hours, so you can be assured of a fast response from a qualified engineer.

24-hour on-line Helpdesk > You can log support queries yourself on line and they get booked straight into our Helpdesk. You can also use the online Helpdesk to monitor progress of issues, and stay up to date with the latest news from Stoke IT and the IT world in general.